Data Deletion

Updated: May 22, 2026

1. How to delete your data from Publineo

You have two options — choose the one that is more convenient for you.

2. Method 1 — from within the application (recommended)

The fastest option if you still have access to your account:

1. Log in at
   app.publineo.com
2. Open Settings → Account
3. Scroll down to the Danger Zone section
4. Click Delete account and confirm with your password

After confirmation, the account is deactivated immediately and the data is deleted within 30 days.

3. Method 2 — sending an email

If you have lost access to your account or prefer a manual process:

1. Write to
   support@publineo.com
2. Use the subject line: Delete my data
3. In the message, provide the email address used to create the account (for identification)

We respond within 5 business days with confirmation that the request has been received. We delete the data within 30 days after identity confirmation.

4. What we delete

• User account (email, password — in the form of a cryptographic hash)
• All brand and organization profiles
• All AI-generated posts, images, and drafts
• Access tokens for external channels (Facebook, Instagram, WordPress, LinkedIn)
• Usage statistics, AI costs
• All personal settings

5. What remains (legal requirement)

We must retain some data for longer despite a deletion request — this follows directly from Polish law:

• Invoices and billing data — 5 years from the end of the tax year (Tax Ordinance, Article 70 + VAT Act). Automatically deleted after that period.
• Security logs — up to 90 days (audit, fraud detection). Automatically deleted after that period.
• Administrative action audit — up to 12 months (GDPR Article 32, obligation to demonstrate compliance).

This data is stored under restricted processing — we use it only for legal purposes (tax inspections, potential disputes). We do not share it with anyone.

6. Facebook and Instagram — disconnecting the integration

If you connected a Facebook or Instagram account to Publineo, you can revoke access separately:

In Publineo settings

1. Open
   app.publineo.com
2. Settings → Publishing channels
3. Next to the Facebook/Instagram account, click Disconnect

Directly in Facebook

1. Go to
   facebook.com → Settings → Business Integrations
2. Find Publineo on the list
3. Click Remove

Disconnecting the integration in Facebook immediately invalidates our access tokens — we can no longer publish on your behalf, even if your Publineo account still exists.

7. Response time

• Self-service (in the app): immediate deactivation, complete deletion within 30 days
• Email request: receipt confirmed within 5 business days, deletion within 30 days after identity confirmation
• Urgent requests (incident): enter "URGENT" in the email subject — we try to respond within 24 hours

8. Your GDPR rights

Regardless of the deletion request, you have the right to:

• receive a copy of your data before deletion (machine-readable copy, JSON/CSV),
• request restriction of processing instead of full deletion,
• lodge a complaint with the President of the Personal Data Protection Office (
  uodo.gov.pl
  ) if you believe that we are not fulfilling our obligations.

9. After deletion — what happens next

• We cannot recover your data — deletion is irreversible
• You can create a new account with the same email address at any time
• The new account has no connection to the deleted one (a fresh start)

10. Contact

Concerns, questions, urgent requests: support@publineo.com. Data controller: F. H. U. ITAMA Dariusz Niemczak (NIP: 9581479203, ul. Starowiejska 16/2, 81-356 Gdynia).

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