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Publineo

Data Deletion

Updated: May 22, 2026

1. How to delete your data from Publineo

You have two options — choose the one that is more convenient for you.

2. Method 1 — from within the application (recommended)

The fastest option if you still have access to your account:

  • Log in at app.publineo.com
  • Open Settings → Account
  • Scroll down to the Danger Zone section
  • Click Delete account and confirm with your password

After confirmation, the account is deactivated immediately and the data is deleted within 30 days.

3. Method 2 — sending an email

If you have lost access to your account or prefer a manual process:

  • Write to support@publineo.com
  • Use the subject line: Delete my data
  • In the message, provide the email address used to create the account (for identification)

We respond within 5 business days with confirmation that the request has been received. We delete the data within 30 days after identity confirmation.

4. What we delete

  • User account (email, password — in the form of a cryptographic hash)
  • All brand and organization profiles
  • All AI-generated posts, images, and drafts
  • Access tokens for external channels (Facebook, Instagram, WordPress, LinkedIn)
  • Usage statistics, AI costs
  • All personal settings

5. What remains (legal requirement)

We must retain some data for longer despite a deletion request — this follows directly from Polish law:

  • Invoices and billing data — 5 years from the end of the tax year (Tax Ordinance, Article 70 + VAT Act). Automatically deleted after that period.
  • Security logs — up to 90 days (audit, fraud detection). Automatically deleted after that period.
  • Administrative action audit — up to 12 months (GDPR Article 32, obligation to demonstrate compliance).

This data is stored under restricted processing — we use it only for legal purposes (tax inspections, potential disputes). We do not share it with anyone.

6. Facebook and Instagram — disconnecting the integration

If you connected a Facebook or Instagram account to Publineo, you can revoke access separately:

In Publineo settings

  • Open app.publineo.com
  • Settings → Publishing channels
  • Next to the Facebook/Instagram account, click Disconnect

Directly in Facebook

  • Go to facebook.com → Settings → Business Integrations
  • Find Publineo on the list
  • Click Remove

Disconnecting the integration in Facebook immediately invalidates our access tokens — we can no longer publish on your behalf, even if your Publineo account still exists.

7. Response time

  • Self-service (in the app): immediate deactivation, complete deletion within 30 days
  • Email request: receipt confirmed within 5 business days, deletion within 30 days after identity confirmation
  • Urgent requests (incident): enter "URGENT" in the email subject — we try to respond within 24 hours

8. Your GDPR rights

Regardless of the deletion request, you have the right to:

  • receive a copy of your data before deletion (machine-readable copy, JSON/CSV),
  • request restriction of processing instead of full deletion,
  • lodge a complaint with the President of the Personal Data Protection Office ( uodo.gov.pl ) if you believe that we are not fulfilling our obligations.

9. After deletion — what happens next

  • We cannot recover your data — deletion is irreversible
  • You can create a new account with the same email address at any time
  • The new account has no connection to the deleted one (a fresh start)

10. Contact

Concerns, questions, urgent requests: support@publineo.com . Data controller: F. H. U. ITAMA Dariusz Niemczak (NIP: 9581479203, ul. Starowiejska 16/2, 81-356 Gdynia).

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